About us

About us

We're Allianz Global Assistance. And we're here to help. In fact we've been helping people for nearly 60 years. As the world leader in Travel Insurance, Assistance and Personal Services, we look out for you, 24/7, 365 days a year.

Whoever you are, wherever you are, we're here to help

You might be a traveller who has lost his luggage. Or the driver of an vehicle that has broken down in the desert. Maybe your garage was flooded, or your roof was damaged in a storm. Perhaps you have broken your leg in a ski accident, lost your job, would like to retire, or are an elderly person with a chronic illness.

For as many different possibilities and scenarios as there are people, we're here to help you out of a difficult situation, throughout the world, around the corner, or in your own home. Our job is to provide fast, caring, quality services whenever you need them, wherever you are.

We reach far and wide to get the job done

You may very well ask how we could possibly be everywhere at all times in nearly all capacities? First it's because we have more than 10,200 talented and dedicated employees. They speak 40 different languages and are responsible for operations centres across 5 continents. They work hand in hand with 180 correspondents and an extensive global network of 400,000 quality service providers, ranging from automotive technicians to medical experts, home repairmen to legal advisors, and employment and retirement counsellors to social service workers. We rely on each other's expertise and our shared mission of helping people to get the job done.

4% of the world's population relies on us

Today our group counts 250 million beneficiaries. That is roughly 4% of the world's total population! We make 1 intervention every 2 seconds and assist 4,000 people every hour. In 2008 we answered 42 million calls and handled 15 million cases around the world.

We're global. We're local. And we're proud to be both

It is very important to us that we maintain a fine balance between our ever-growing international presence and our human dimension. Yes, our global reach is essential to meet the needs of our corporate customers and individuals too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We're proud of our ability to do both.

Our Group is healthy and strong. In 2009, we generated sales of 1.673 billion Euros, +5.5% compared to 2008. Net profit was 56 million Euros.